Customer information
Refund Policy
Payments are not currently enabled on this website. The policy below applies when RealFun Color begins accepting payment for its one-time digital product.
Eligible refund cases
- Duplicate charge: the extra successful charge is refunded in full.
- Payment succeeded but delivery failed: we first attempt recovery or redelivery; if verified delivery remains unresolved for 24 hours, the primary purchase is eligible for a full refund.
- Material technical defect: an objective, reproducible defect that makes the paid delivery unusable or clearly binds the wrong customer content. We first attempt safe repair or redelivery; unresolved defects are eligible for a full refund.
- Mandatory law or processor requirement: handled as required.
Cases not normally eligible
A successfully delivered digital result is non-refundable by default. Subjective disagreement with a season, undertone or recommended color; a difference from another analysis; aesthetic preference; change of mind; or no longer needing the product is not a material technical defect.
How to request a refund
Email support@realfun.online from the verified purchase-account email. Include the order or payment reference, the reason for the request and reproducible evidence when reporting a technical defect.
Submitting a request does not mean a refund has completed. A refund is complete only after the payment provider confirms success. Mandatory consumer rights and processor requirements take priority over this policy.